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COVID-19 April Update

 

To the patients of Northeast Iowa Family Practice Center, 

I am writing you to update you on our clinic’s response to the COVID-19 pandemic. I hope this finds you all well. I know many of you are under stress from being at home, not having work, or being scared about the COVID-19 situation. We have been working to adjust to the current normal to minimize risk to our staff and patients. 

• We are currently transitioning as many visits as possible to be virtual video or phone visits, including visits with our mental health providers. We have implemented a video visit app integrated with our electronic health record. It is called Qure4U. When your virtual appointment is made, you will receive an email with instructions on how to access the app/website to use. We feel that a virtual video visit during this time is the best way to keep people safe. 

• For those who are unable to do virtual video visits, we will be doing phone visits for people who we do not want coming to clinic. After your video or phone visit, we may have you come to clinic for lab/x-ray or to see a doctor in person. 

• There are some patients who still need in-person visits at this time, such as children who need routine vaccination, DOT examinations, people with acute injuries and problems needing a physical exam or urgent lab/x- ray services. We are adjusting clinic schedules to plan for this. We are only scheduling wellness visits prior to 10 AM. Patient who are ill and need an acute appointment will be scheduled in the afternoon. We prefer to see patients with respiratory symptoms through a virtual visit, but if they need to come in, we are isolating them with separate staff in a dedicated area of clinic away from all other patients. 

• For patients wanting an in-person visit, we will work to accommodate you. However, your doctor may give you a call to talk through the decision to come in and see if we can assist you adequately through video or phone. 

If you are ill, especially with respiratory symptoms, please do not hesitate to call us. We are ready to help guide you through any visit or testing that may need to happen. Our testing criteria and protocols will continue to change over time, especially as testing becomes more available. Calling and talking with our staff and physicians is the best way to get individualized advice on how to manage potential COVID symptoms. 

Wishing you all wellness,

Adam Roise, MD, MPH, FAAFP Medical Director 

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